Privacy Policy

Last updated: [Month Day, Year]

Overview

Route A Pro ("we," "us," or "our") operates a free service that connects consumers with independently owned and operated local HVAC and plumbing service providers. This Privacy Policy explains what information we collect when you call or visit our site, how we use it, and the choices available to you.

Information We Collect

• Information you provide when you call us, such as your name, phone number, ZIP code or address, and a description of your service need
• Call details, including the phone number you call from, call duration, and call recordings where permitted by law
• Information submitted through forms on this site, such as a ZIP code lookup or a contact request
• Standard technical information collected automatically, such as browser type, device type, and pages visited

How We Use Your Information

We use the information we collect to connect you with a local service provider, respond to your inquiries, operate and improve this website, and comply with legal obligations, including telemarketing and consumer-protection laws.

Call Recording & Monitoring

Calls to and from Route A Pro may be recorded or monitored for quality assurance, training, and compliance purposes. Where required by law, we will notify you that a call may be recorded.

How We Share Information

We share information with the local service provider we connect you to, so they can respond to your request. We do not sell your phone number or personal information to unrelated third parties or marketing lists. We may also share information with vendors who help us operate this service (such as hosting or call-routing providers) or when required by law.

Your Choices

You can ask us to stop contacting you at any time. See our Do Not Call Preferences page for how to submit a request. You may also contact us directly using the details on our Contact Us page.

Data Retention

We retain information for as long as needed to fulfill the purposes described in this policy, including any recordkeeping required by applicable telemarketing or consumer-protection law.

Children's Privacy

This service is intended for adults seeking home service providers. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy can be sent to the contact details listed on our Contact Us page.